Frequently Asked Questions

What is Houdini’s Escape Room Experience?

Houdini’s Escape Room Experience are based in multiply cities around the UK and are real-life escape game experiences based on the Japanese online game, ‘Takagism’. Players are locked inside a themed room, and need to work as a team to solve a series of puzzles, riddles and hints in order to escape within the 60 or 90 minute time limits.

Where are Houdini's Escape rooms Southampton room Located?

Houdini's have 2 locations:

Escape from Alcatraz & Escape from Titanic are located at 19 Onslow Road, Southampton, SO14 0JD which is very close to Southampton City Centre.

Extinct & Escape from Alcatraz are located at Tenpin, Auckland Road, Millbrook, Southampton, SO15 0SD

What will I get from the experience?

It is a fun, exciting and memorable experience to enjoy with your friends, colleagues or family. The games are very challenging but give you a great sense of achievement and encourage you to work together with your team to solve the puzzles.  An escape room is unlike any other leisure activity you will have experienced.

Which room should I play and what is the recommended number of players per team?

Click on this link to find out more about our experiences. Our rooms are designed for a maximum of 7 players (Extinct & Alcatraz at Tenpin is 8) and 4 people is the minimum recommended / required.

Is there an age restriction?

There is no restriction on age, and all rooms are safe for all ages.  Very young players may find the puzzles very demanding, and will not get the most out of the game. Therefore children under 12 MUST be accompanied by an adult in Escape from Alcatraz, and children under 16 MUST be accompanied by an adult in Escape from Titanic and Extinct

(We do not charge for children under 6)

My babysitter cancelled, can i bring my child(ren)?

Yes, we do not mind if you need to bring your child - many babies have happily slept through their parents trying to escape! As above, we do not charge for children under the age of 6 as they may not be able to participate and join in as much. Children aged 6 and above are charged as a standard player.

Can pregnant women play?

Yes, we do not mind pregnant people playing! - Princess Anne / Southampton General hospitals are also quite near should you need it (please call them Harry!)

Ladies can have a rest in the room if they wish. They just need to be able to descend and ascend the stairs to the basement where our rooms are located if playing at our Onslow Road location

My child wants to have a birthday party here but doesn't want me to play - is that possible?

We understand that their is a time when parents become "uncool" so we are happy for them to play Escape from Alcatraz without an adult (All players Must be aged 12 upwards); providing the adult remains on the premises throughout the whole experience - you can relax in reception with complimentary drinks! An adult must go in with anyone under 16 if playing Escape from Titanic or Extinct.

I am claustrophobic, can I play?

You are in impending peril, so naturally some people may feel claustrophobic in an enclosed space with the clock ticking down!

All of our rooms have emergency escape buttons, if they should ever be needed.

 

How can I book Escape Rooms?

You can book online via our Website, or via our Booking Hotline on  023 8218 2601.

What if I want to bring extra people to the game?

You are welcome to bring extra people to join your game. Additional players need to pay the additional player charge upon arrival and you are ready to escape!

Please note we only allow a maximum of 7 people in any experience (8 if Extinct or Alcatraz at Tenpin)

When should I arrive?

We require that the whole team arrives 15 minutes before the game starts for your briefing and introduction.

We are a live entertainment establishment with multiple games per day and as such each game has a specific time slot assigned that you chose when booking.

Please be aware that if you arrive late then the following restriction will apply:

15 minutes past your booking time the Game Master will start your game timer for game duration. You are welcome to play any remaining time once you have completed the waiver and health and safety briefing which is mandatory.

What happens if i need to cancel or re-book?

We appreciate that sometimes circumstances arise that mean you cannot make your booking. We are happy to re-schedule your booking for you however, a standard £15 re-scheduling fee will apply when the booking is changed. - Please note, this is a fixed cost that cannot be changed.

Bookings can be amended up to 3 working days before the date. (10am to 9pm) After this time it is classed as a cancelled booking.

Any further adjustments are still charged at the set re-scheduling fee.

If you made your booking online you should have the option to log into your account and make any amendments and additional payments as required.

We do not offer any refunds once a purchase has been made.

What do I need to bring and what should I wear?

There are no specific requirements on what to bring as everything you need will be supplied. We would recommend you wear comfortable shoes and clothing you can move freely in.

Do we organise corporate team building and private events?

Houdini’s Escape Room Experience is perfect for team building exercises and groups of people. We have a team which organise's corporate and private events (Birthdays, Stag/Hen Do’s, Children’s Parties etc).

Contact us at info@houdinisescape.co.uk for more details.

What happens if members of my party cannot make the booking?

As per above we can re-schedule your booking for you if you would like.

We do not refund ANY tickets once purchased.

Can I bring alcohol into the room?

No alcohol is allowed in the room. If we feel that any member of a team is under the influence of alcohol or drugs, they will be refused admission.

Is it possible to access the rooms using a wheelchair?

The game rooms at Onslow Road are in a basement, and therefore inaccessible to wheelchair users.  - Apologies about this. However, if you are able to navigate the stairs we will be happy to help assist / provide additional time if you give us a call to discuss.

 

Our TENPIN location has a Fully Accessible version of Escape from Alcatraz; Please contact us with regards to EXTINCT.

Can I take photos or record video in the room?

Picture or video recording equipment is not allowed inside the room. 

We take a complimentary picture at the end of your experience and send it through to you Free of Charge (providing you agreed to the terms within the waiver).

A safe place is available, free of charge, to keep your valuables safe whilst in the Escape Room.

We also ask all players to be mindful that another party will be waiting to enter the Escape Room when you leave, so please do not reveal any of the puzzles or solutions as it will spoil their experience.

But please feel free to leave a review on TripAdvisor or like us on Facebook.

What if I want to play as a team of less than 4?

We understand that sometimes small teams have their own rhythm and do not wish to play other than as a 2 or 3 player team, if you are experienced players and wish to try a harder challenge as a team of less than 4 we may be able to accommodate this during a quieter period (Monday to Friday daytime) - Please give us a call on 023 8218 2601 to discuss.​ 

Please note this is subject to availability and management discretion and DOES NOT APPLY to our Extinct Game.

How much does it cost and how can I book the tickets?

Prices are from £22 per person. The price per person varies depending on the game you choose. Bookings can be made through our online portal, or via our booking hot line - 023 8218 2601. All bookings will require a minimum group of 4 people to a maximum of 7 people for selected rooms. Refer to our website to learn more about the games!

There are times when we have a limited number of room slots available each day for last minute bookings and walk-ins. It is advisable to arrive as early as possible during the day to make your reservation for the day. These will be on a first-come, first-served basis.

Alternatively, you can call us on 023 8218 2601

Will i have the room to myself?

Yes you will, all rooms booked will be for the sole use of you and your team

How do I get to Houdini’s Escape Room Experience in Southampton?

Please see our map on this website for directions to each location.

There is also extensive public parking on the roads / areas surrounding Houdini’s Escape Room Experience on Onslow Road. Tenpin has it's own self contained Free car park.